Aunt Jenny's offers a $3.95 flat rate shipping and FREE shipping on orders over $35 to the USA - 48 contiguous states. We ship to most countries around the world using USPS Domestic & International
Sometimes things just don't work out! No matter how well we try to describe our items, there's always the possibility of miscommunication, color variances in photos, or the items are just not what you thought they'd be.
Therefore, we offer a return of money or a store credit on any merchandise purchased from Aunt Jenny's Beads.
We ask that you contact us within 14 days after delivery and that the item(s) be returned within 30 days of their delivery date. And... as much as we'd like to return all your money...we can only return your money for the item(s) purchased - UNLESS, the return is because of an error on Aunt Jenny's side or together we've decided differently.... the buyer pays for return shipping and handling.
(of course....there are always exceptions to rules. Therefore, we reserve the right to handle each transaction independently from other transactions.)
When contacting us please include your order# and brief details about your concerns or dissatisfaction with your order.
When you join our email list, we promise not to overwhelm your inbox with a bunch of emails. Our mailing list is to keep in touch with you on a random basis to let you know about sales happening, send you coupon codes, and update you on any exciting news. We hope that you'll sign up and become part of our beading and crafting community.