Aunt Jenny's offers FREE shipping on orders over $25 to the USA - 48 contiguous states. If you are placing a larger order and you're outside the USA, Contact Us for possible discounts. We ship to most countries around the world using USPS Domestic & International
Sometimes things just don't work out! No matter how well we try to describe our items, there's always the possibility of miscommunication, color variances in photos, or the items are just not what you thought they'd be.
Therefore, we offer a return of money or a store credit on any merchandise purchased from Aunt Jenny's Beads.
We ask that you contact us within 14 days after delivery and that the item(s) be returned within 30 days of their delivery date. And... as much as we'd like to return all your money...we can only return your money for the item(s) purchased - UNLESS, the return is because of an error on Aunt Jenny's side or together we've decided differently.... the buyer pays for return shipping and handling.
(of course....there are always exceptions to rules. Therefore, we reserve the right to handle each transaction independently from other transactions.)
When contacting us please include your order# and brief details about your concerns or dissatisfaction with your order.
All prices are in USD